Scenario:
A patient signed up and began their telemedicine visit but submitted a blurry photo of their driver’s license. They called in for help and later emailed a clearer image directly to your support team. Since the patient isn't tech-savvy, you need to upload the image manually so the provider can verify their identity.
Go to your NimbusRX admin URL and sign in with your support credentials.
From the left-hand sidebar, click on Orders to see a list of all patient submissions.
Search by patient name, email, or identifier to locate the order tied to this visit.
Click on the “Track” button in the top-right corner of the order.
This opens the chat thread between the patient and the assigned provider.
At the bottom of the chat window, click the Upload (📎) icon.
Select the image file the patient sent you via email.
Once uploaded, it will be immediately available to the provider in the patient’s chart conversation.
Confirm with the patient that the image is clear before uploading.
Notify the provider in the same chat thread (e.g., “New license image uploaded by support team”).
Only upload official documentation provided directly by the patient (email, phone, etc.).
Do not store these images outside the NimbusRX platform for compliance reasons.